Privacy policy

Alien Data-Streaming infrastructure — as accessed by You under the Terms of Service — is committed to protecting the privacy and security of Your personal data. This Privacy and Data Protection Policy describes the types of data we collect, how we process it, and the measures we take to ensure its protection in compliance with applicable laws, including the General Data Protection Regulation (GDPR).

All security, confidentiality, and integrity measures described in this Privacy Policy apply equally to any Content made available by the Content Owner through the Alien Data-Streaming infrastructure.

By using the Alien Data-Streaming infrastructure and accepting the Terms of Service, You consent to the processing of your personal data by Alien in accordance with this Privacy Policy, and to its storage by Scaleway (our cloud hosting provider) in France (Europe).

Alien Intelligence SAS (“Alien”) acts as the data controller, as defined under applicable data protection laws.

Data Collection, Purpose of Processing and Use

Personal Data Collected: Alien collects personal data when You register for an account and use our Data-Streaming infrastructure. In line with the principle of data minimization, we only process personal data that is strictly necessary for the purposes described below. This may include:

Your first and last name;

Contact details (such as your email address);

IP address;

Billing and payment information;

Connection data and logs;

Any other information You provide or generate while using the services.

Personal data may be shared within Alien or with authorized service providers, strictly on a need-to-know basis.

Purpose of Processing: Personal data is processed for the following main purposes and related sub-purposes. We retain Your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or regulatory requirements. Retention periods are determined in accordance with our internal data retention policy and applicable laws.

Purpose

Legal basis

Duration

Account management and access to services

Performance of the contract

For the duration of the contractual relationship and for 5 years after its termination for evidence purposes.

Facilitating transactions and allowing payment

Performance of the contract

For the duration of the contractual relationship and for 10 years for accounting records.

Providing customer support

Performance of the contract

For the duration of the contractual relationship and up to 1 year after termination to handle residual requests or disputes.

Improving the service

Legitimate interest

for the duration of the contractual relationship and up to 1 year after termination.

Management services and statistics

Legitimate interest

For the duration of the contractual relationship and up to 3 years after termination, in aggregated or pseudonymized form.

Data sharing, data location and International Transfers

To deliver our services efficiently and securely, Alien works with a limited number of trusted third-party providers who process personal data strictly on our behalf and under our instructions. These partners are carefully selected based on their ability to provide appropriate data protection guarantees.

Our key service providers include:

Hosting: Scaleway (France) — Cloud infrastructure, data storage, and hosting. https://www.scaleway.com/en/

Payment processing: Stripe — Secure online payment and billing management. https://stripe.com/

AI and Content processing:

Runpod — Processing partner for AI inference and compute workloads. https://www.runpod.io/

Replicate — API-based AI model execution and deployment. https://replicate.com/

Personal data may be transferred to or accessed from countries outside the European Economic Area (EEA). When such transfers occur, Alien ensures that they are carried out in full compliance with GDPR requirements, using one of the following safeguards:

The European Commission’s adequacy decisions for the recipient country; or

The European Commission’s Standard Contractual Clauses (SCCs), ensuring an equivalent level of protection for personal data.

In all cases, Alien ensures that recipients are bound by contractual obligations to maintain confidentiality and implement appropriate technical and organizational measures for data protection.

Legal Requirements and Law Enforcement:

Alien may disclose personal data where required by law or in response to lawful requests from competent public authorities — including regulatory, judicial, or law enforcement bodies — to comply with national security or legal obligations.

Such disclosures are limited to what is strictly necessary and subject to appropriate safeguards.

Data Subject Rights

Under the GDPR, You have the following rights with respect to Your personal data:

Right of access: to obtain confirmation as to whether Your data is processed and to receive a copy.

Right to rectification: to request correction of inaccurate, incomplete, or outdated data.

Right to erasure (“right to be forgotten”): to request deletion of Your data within the limits permitted by law.

Right to restriction of processing: to request limited use of Your data in the circumstances provided by law.

Right to define post-mortem instructions: to set out how Your data should be retained, erased, or disclosed after Your death (where applicable under local law).

Right to data portability: to receive the data You have provided in a structured, commonly used format, or to have it transmitted to another controller where technically feasible.

Right to object: to object, on grounds relating to Your particular situation, to processing based on Alien’s legitimate interests.

Right to withdraw consent: where processing relies on Your consent, You may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

Right to lodge a complaint: You may file a complaint with the competent supervisory authority (in France: the CNIL, 3 Place de Fontenoy, 75007 Paris).

Data Security

Alien implements industry-standard technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

These measures include, but are not limited to:

Secure data storage within the EEA,

Encryption and access control mechanisms,

Continuous monitoring of infrastructure security, and

Limiting access to personal data to authorized personnel only.

Despite these precautions, please note that no method of data transmission or storage is entirely risk-free. Users are encouraged to maintain good cybersecurity practices (e.g., strong passwords, secure devices, and careful sharing of information).

Changes to This Privacy Policy

Alien may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The updated version will be posted on our services, with the revision date clearly indicated. Substantial changes will be communicated to You through appropriate channels.

Contact Us

If You have any questions or concerns about how Your personal data is used, or if You wish to exercise any of Your rights, please contact us at:

contact@alien.club

Alien Intelligence SAS

66 rue des Archives, 75003 Paris, France

We will respond as promptly as possible, and in any event within one month of receiving Your request. To help us process it efficiently, please include sufficient details to identify You and the nature of Your query.